Term and Conditions

Welcome to Princess Polly Shop! These Terms and Conditions outline the rules and regulations for using our website (www.buywomentopsnow.com) and purchasing our trendy fashion items. By accessing our site and making purchases, you agree to these terms in full.

1. GENERAL TERMS

Princess Polly Shop is an online retailer specializing in contemporary women’s fashion including casual tops, crop tops, long-sleeve pieces, mini skirts, and maxi/midi skirts. Our target customers are fashion-forward women aged 18-35 who appreciate effortless style and quality garments.

1.1 Website Use

By using our website, you confirm that:

• You are at least 18 years old or using the site with parental/guardian supervision
• All information you provide is accurate and current
• You won’t use our site for any illegal or unauthorized purpose
• You won’t attempt to harm the site’s functionality or security

2. PRODUCTS & SERVICES

2.1 Product Descriptions

We strive for accuracy in product descriptions, images, and pricing. However, slight variations may occur due to monitor settings and photography limitations. If you receive an item that significantly differs from its description, please contact us immediately.

2.2 Product Availability

All items are subject to availability. We may limit quantities and reserve the right to discontinue products without notice. If an item becomes unavailable after you place an order, we’ll notify you and either cancel that item or offer a suitable alternative.

2.3 Non-Returnable Items

For hygiene reasons, the following cannot be returned unless with original hygiene seals:

• Bodysuits
• Swimwear

All final sale items marked “non-returnable” are excluded from returns.

3. ORDERING & PAYMENT

3.1 Placing Orders

When you place an order, you’re making an offer to purchase that we may accept or decline. Order confirmation emails don’t constitute acceptance – we reserve the right to cancel any order before shipment.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We don’t store your full payment details on our servers.

3.3 Pricing & Currency

All prices are in USD. While we check accuracy, errors may occur. If we discover an error in your order’s price, we’ll inform you and give you the option to reconfirm at the correct price or cancel.

4. SHIPPING & DELIVERY

4.1 Processing Time

We process orders within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email once shipped.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): via DHL/FedEx (10-15 business days after shipping)
• Free Shipping: via EMS for orders over $50 (15-25 business days after shipping)

4.3 International Orders

We ship worldwide except certain Asian and remote areas. International customers:

• May face customs fees (your responsibility)
• Should allow additional processing time
• Will receive refunds in USD which may take 7-10 extra days to process

4.4 Delivery Issues

If your package is lost or damaged in transit, contact us immediately at [email protected]. We’ll work with the carrier to resolve the issue.

5. RETURNS & REFUNDS

5.1 Return Policy

We accept returns within 15 days of delivery. Items must be:

• Unworn and unwashed
• In original condition with tags attached
• Accompanied by the original packing slip

5.2 Return Process

1. Email [email protected] with your order number, items to return, reason, and preference (refund/exchange)
2. Package items securely with original packing slip
3. Ship to: Princess Polly Returns, 2901 Bates Brothers Road, Columbus, OH 43205 USA

International customers: Mark packages as “Returned Goods” to avoid customs charges.

5.3 Refunds

Refunds are processed within 3-5 business days of receiving your return. Note:

• Original shipping fees are non-refundable unless the return is our error
• Refunds go to the original payment method

5.4 Exchanges

We exchange items when inventory allows. In your return request, specify your preferred exchange item. Price differences will be adjusted accordingly.

6. INTELLECTUAL PROPERTY

All content on our website (images, text, logos, designs) is our property or used with permission. You may not:

• Reproduce, distribute, or modify any content without our written consent
• Use our brand name or imagery for commercial purposes
• Reverse engineer or copy our website’s functionality

7. LIABILITY LIMITATIONS

7.1 Product Use

We’re not liable for any injuries or damages resulting from product use. Please follow all care instructions provided with your items.

7.2 Website Functionality

We strive to keep our website available and secure, but we can’t guarantee uninterrupted access or complete security. We’re not liable for:

• Temporary website unavailability
• Data loss or breaches beyond our reasonable control
• Third-party actions that affect your use of our site

7.3 Force Majeure

We’re not responsible for delays or failures in performance resulting from events beyond our reasonable control (natural disasters, wars, pandemics, etc.).

8. PRIVACY

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. CHANGES TO TERMS

We may update these Terms periodically. The current version will always be posted on our website with the effective date. Continued use after changes constitutes acceptance.

10. GOVERNING LAW

These Terms are governed by Ohio state laws. Any disputes will be resolved in Ohio courts.

11. CONTACT US

For questions about these Terms or any other concerns:

Email: [email protected]
Mail: Princess Polly Shop, 2901 Bates Brothers Road, Columbus, OH 43205 USA
Customer Service Hours: Monday-Friday 9AM-5PM EST