Welcome to our FAQ section, fashion lovers! At Princess Polly, we’re all about making your shopping experience as effortless as our trendy tops and statement skirts. Below you’ll find answers to all your burning questions about our products, shipping, payments, and more. Can’t find what you’re looking for? Our style squad is always here to help at [email protected].
About Princess Polly
Who is Princess Polly for?
Our target customer is the fashion-forward woman who loves effortless style with a trendy twist. Whether you’re looking for casual crop tops for weekend brunches, long-sleeve tops for everyday wear, or show-stopping mini and maxi skirts for nights out, we’ve got you covered. Our pieces are designed for women who want runway-inspired looks without the designer price tag.
What’s the Princess Polly style?
Think effortless chic meets statement pieces! Our collections feature trendy yet wearable items from casual tops to head-turning skirts. We focus on seasonless essentials that can be mixed and matched to create multiple looks. The overall aesthetic is feminine, contemporary, and perfect for the fashion-conscious woman who wants to look put-together with minimal effort.
Product Questions
What types of products do you offer?
Our current collections include:
- Casual tops for everyday wear
- Trendy crop tops perfect for weekend outings
- Long-sleeve tops for those cooler days
- Statement maxi and midi skirts for elegant occasions
- Flirty mini skirts for nights out
How do I know what size to order?
Each product page includes detailed size charts to help you find your perfect fit. We recommend measuring yourself and comparing with our size guide before ordering. Our pieces generally run true to size, but if you’re between sizes or unsure, our customer service team can provide specific recommendations.
Are your products good quality?
Absolutely! Every Princess Polly piece undergoes quality checks at our Columbus headquarters before shipping. We carefully select materials and designs that offer both style and durability, ensuring you get fabulous pieces that last beyond just one season.
Shipping & Delivery
Where do you ship to?
We ship worldwide to bring runway trends directly to your closet! However, we currently cannot ship to some Asian countries and remote areas due to logistical constraints. If you’re unsure about delivery to your location, feel free to contact us before placing your order.
What are my shipping options?
We offer two stylish shipping options to suit your needs:
- Standard Shipping ($12.95): For when you need those trendsetting pieces ASAP! Your order will be processed within 1-2 business days and delivered via DHL or FedEx within 10-15 days after shipping.
- Free Shipping (on orders over $50): Your order ships via EMS and arrives within 15-25 days after processing. Perfect when you’re refreshing your wardrobe with multiple seasonless essentials.
How long will my order take to arrive?
After your order is processed (1-2 business days), delivery times are:
- Standard Shipping: 10-15 days via DHL/FedEx
- Free Shipping: 15-25 days via EMS
Can I track my order?
Of course! Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your fashion finds on their journey to your closet.
Payments & Pricing
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.
Is there a minimum order amount?
There’s no minimum order amount, but orders over $50 qualify for free shipping – the perfect excuse to treat yourself to that extra top or skirt you’ve been eyeing!
Are there any hidden fees?
Absolutely not! The price you see is the price you pay, plus shipping if your order is under $50. We don’t believe in hidden charges – just fabulous fashion at transparent prices.
Returns & Exchanges
What’s your return policy?
We offer 15-day returns because confidence in your style should be unconditional. If you’re not completely in love with your purchase, simply return it within 15 days of receipt for a refund. Items must be unworn, with tags attached, and in original condition.
How do I initiate a return?
Email our style squad at [email protected] with your order number and the items you’d like to return. We’ll provide you with return instructions and a shipping label if applicable.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. We recommend returning the item you’d like to exchange and placing a new order for the item you want. This ensures you get your perfect piece as quickly as possible!
How long do refunds take?
Once we receive your return, please allow 3-5 business days for processing. Your refund will then be issued to your original payment method. Bank processing times may vary, but you should see the refund in your account within 7-10 business days.
Account & Technical Questions
How do I reset my password?
Click on “Forgot Password” on the login page and enter your email address. You’ll receive a link to create a new password. If you don’t see the email, check your spam folder or contact our customer service team for assistance.
Can I change my order after it’s been placed?
We process orders quickly to get your fashion finds to you ASAP! If you need to make changes, contact us immediately at [email protected] and we’ll do our best to accommodate your request. Once your order has been processed for shipping, changes may not be possible.
How can I contact customer service?
Our style squad is always happy to help! Email us at [email protected] and we’ll get back to you within 24 hours (usually much sooner!). For the quickest response, please include your order number if your question is order-specific.
Pro Tip!
Follow us on social media for exclusive delivery promotions, styling inspiration, and first looks at new arrivals! It’s the best way to stay ahead of the fashion curve and make the most of your Princess Polly pieces.
Remember, looking fabulous shouldn’t require waiting – that’s why we’ve designed every aspect of your Princess Polly experience to be as effortless as our stylish collections!